Privacy policy
Reading the guides and using the calculator collects nothing about you. A quote request, once they open, is the one time you hand us personal details. This is what happens to them.
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This policy explains how the operator of Aircon Price Guide handles personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Because quote requests are passed to installers who may pay us for the introduction, we treat those principles as applying to everything we do.
Who is responsible for your information
Operator details are published here before this site launches. The business named there will be responsible for the personal information this site collects, and its contact address is where privacy requests go.
What we collect
- Quote requests. Once requests open, when you send one: your postcode, the type of job, the type of home, your name, your mobile number, and a record of the two consents you gave (to sharing and to being contacted).
- Website plan enquiries. Once bookings open, when an air conditioning business asks about the website plan: the name of the person asking, the business name, an email address, an optional phone number, the area the business services, and a record of the consent to be contacted. If the business takes up the plan, we also hold the business and licence details it supplies and the enquiries its website receives, which we pass to that business.
- Emails you send us, such as a correction or a privacy request, and our reply.
- Technical request data. Like any website host, Cloudflare processes your IP address, browser type and the page requested in order to deliver the page and protect the site from attacks.
The calculator runs entirely in your browser. Room sizes, electricity rates and the other answers you give it are never sent to us. We do not use analytics software, and we do not buy information about you from anyone else.
Why we collect it
- To pass a quote request to licensed installers who cover your postcode, so they can contact you and quote on the job you described.
- To talk to a business about the website plan it asked about, and, if it signs up, to build, host and report on its website.
- To answer corrections, questions and privacy requests.
- To keep the site available and secure.
We collect only what those purposes need, and we share a request with installers only with your consent. We do not use your details for any other marketing and we do not sell them.
Who receives it
- Installers. Licensed air conditioning businesses that cover your postcode receive your quote request. They may pay us a fee for the introduction. Once an installer has your details, it handles them under its own privacy obligations.
- Our website host. Cloudflare, Inc. hosts the site on Cloudflare Pages and processes request data on servers in many countries, including the United States.
- Our form processor. Quote requests will be delivered through a third-party form service. It will be named here, with the country where it stores data, before requests open.
- Anyone we are required to disclose information to by Australian law.
Sending information overseas
Cloudflare processes request data in the United States and other countries, and a form service may store submissions outside Australia. We take reasonable steps to choose providers that protect personal information to a standard similar to the Australian Privacy Principles, but overseas privacy laws may give you fewer rights than Australian law does.
How long we keep it
- Quote requests: deleted 12 months after we receive them, or sooner if you ask.
- Website plan enquiries that do not lead to a plan: deleted 12 months after we receive them. For businesses on the plan: kept while the plan runs and for the period tax law requires for invoices; enquiries their website receives are kept no longer than 12 months and deleted within 30 days of the plan ending.
- Emails about corrections or privacy requests: deleted 24 months after the matter is closed.
- Technical request data: kept by Cloudflare for the periods set out in its own privacy policy.
How we protect it
The site is served only over HTTPS. Access to quote requests will be limited to the people who pass them on, through accounts that require two-factor sign-in, and requests will not be kept anywhere longer than the periods above.
Seeing, correcting or deleting your information
You can ask for a copy of what we hold about you, ask us to correct it, or ask us to delete it, by writing to the contact address published with the operator details. We will reply within 30 days. There is no charge. If we have already passed a request to installers, we will tell you which businesses received it so you can contact them too.
Making a complaint
Write to the contact address published with the operator details and describe what happened. We will acknowledge your complaint within 7 days and give you our response within 30 days. If you are not satisfied with that response, you can complain to the Office of the Australian Information Commissioner, which asks people to raise the problem with the organisation first.
Cookies and advertising
Today the site sets no cookies and runs no advertising or tracking scripts. The site may show advertising in future. If it does, the ad provider (for example Google) may use cookies to show and measure ads. We will update this policy and ask for your consent where the law requires it before any advertising cookie is set.
Changes to this policy
When this policy changes, the date below changes with it. Quote request records are handled under the version that applied when you sent them, unless a change gives you more protection.
Last updated .