Website plan terms

1. Who these terms are between

These terms are between your business and the business that operates Aircon Price Guide ("we"). Operator details are published here before this site launches. The plan starts only when you have accepted these terms in writing and we have confirmed the start in writing.

2. For businesses only

The plan is sold only to businesses with an ABN that provide air conditioning installation or service work in Australia, for use in that business. It is not offered to consumers for personal or household use.

3. What we supply

• Your website live within 14 days of us receiving your content.
• Hosting, SSL certificate and security updates.
• Up to 5 content edits a month.
• A listing for your business next to our guides for the area you service.
• A monthly report of the enquiries your website received.
• 12-month minimum term, then month to month.

"Content edit" means one change you ask for to the text, images or details on your website, including adding a page from text you supply. Unused edits do not carry over to the next month. Fixing our own errors is never counted as an edit.

The listing appears beside our guides for the area you service and is labelled as a listing. It never changes a price, discount or rule we publish, and we may take it down while the ARC licences or authorisation your business and technicians need, or any other licence the work needs, are not current.

4. What is not included

• Paid advertising, such as Google Ads.
• Logo or brand design.
• Writing your copy beyond the content you supply.
• Photography.
• Domain name registration and renewal fees.
• Email accounts and email hosting.

We will quote separately, in writing, for anything outside the plan, and do it only if you accept that quote.

5. What you supply

• Your business details, licence numbers, the text you want published, and any photos and logo.
• Content that is accurate, that you have the right to use, and that meets the law, including the Australian Consumer Law and any rules on showing licence numbers.
• A domain name registered in your business name, or your go-ahead to use one you already hold.
• Prompt answers to our questions while the site is being built.

6. Timing

Your website goes live within 14 days of us receiving all the content and access listed in section 5. If something is missing, we will tell you what, and the 14 days start when it arrives.

7. Fees, GST and payment

• Setup fee: A$499, once, invoiced when you send your content.
• Monthly fee: A$249, invoiced monthly in advance from the day your website goes live.
• Both fees are GST-exclusive, and GST may apply. If we are registered for GST when your plan starts, GST is added at 10% (A$273.90 a month, A$548.90 setup) and shown on each tax invoice; if we are not, no GST is charged and the invoice says so.
• Invoices are due within 14 days. How to pay is shown on each invoice.
• If an invoice is more than 30 days overdue, we may take your website offline after giving you 7 days' written notice. We restore it once the overdue amount is paid.
• The monthly fee does not change during the minimum term. After it, we give at least 60 days' written notice of any change.

8. Term and cancellation

• The minimum term is 12 months from the day your website goes live. After that the plan continues month to month.
• After the minimum term, either of us can end the plan with 30 days' written notice.
• If you end the plan during the minimum term, the monthly fees for the rest of that term remain payable, unless you end it under the next point.
• Either of us can end the plan straight away by written notice if the other seriously breaches these terms and does not fix the breach within 14 days of being told about it in writing.
• If we end the plan other than for your breach, you pay nothing further after the end date.

9. Who owns what

Your domain name and everything you supply (text, photos, logo, licence details) remain yours. You give us permission to use them only to build, host and update your website and your listing while the plan runs. The site's layout, code and design system are ours and are licensed to you for the length of the plan. When the plan ends, we send you a copy of your content and images within 14 days, help you point your domain elsewhere, and take the website and listing down.

10. Enquiries and personal information

Enquiries your website receives belong to your business, and you are responsible for your website's privacy policy, which we publish as you provide it. We handle those enquiries only to deliver them to you and to prepare your monthly report, keep them no longer than 12 months, and delete them within 30 days of the plan ending. Our website host is Cloudflare, which processes data in the United States and other countries. How we handle your own details is set out in our privacy policy.

11. No promised results

We do not promise any number of visitors, enquiries, jobs or any search ranking, for your website or for your listing. We take reasonable care to keep your website available and secure, but we cannot promise it will never be offline, for example while our host has an outage.

12. Liability

Nothing in these terms excludes, restricts or changes any right or remedy your business has under the Australian Consumer Law that cannot lawfully be excluded. Where our liability for failing to meet a consumer guarantee can lawfully be limited, it is limited to supplying the service again or paying the cost of having it supplied again. Otherwise, to the extent the law allows, our total liability under these terms is limited to the fees you paid us in the 12 months before the claim, and neither of us is liable to the other for indirect loss or lost profits. You are responsible for the content you supply and for claims arising from it.

13. Changes to these terms

We will not change these terms to your disadvantage during your minimum term without your written agreement. After it, we give at least 60 days' written notice of any change, and you may end the plan before the change applies.

14. Disputes

If something goes wrong, write to the contact address published with the operator details. We will acknowledge it within 7 days and meet or call you within 21 days to try to resolve it. If that does not work, either of us may refer the dispute to mediation before going to court, and the Australian Small Business and Family Enterprise Ombudsman or a state small business commissioner may be able to help.

15. Governing law

These terms are governed by the laws of the Australian state or territory where we are registered, which is stated with our operator details, and the courts of that state or territory.

Last updated 16 September 2026.